Assisted setup support via email, chat, and phone
Awards Payments & Promotions
Reliable Support for Your Program's Most Critical Moments.
From end-to-end professional setup to instant live chat and phone support, Judgify gives every awards organizer elite assistance at every stage-included on all plans.
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What Does Technical and Customer Support Mean in Awards Management?
Managing an awards program means operating with zero margin for error. Deadlines are mostly fixed. Participants are watching. Judges have limited availability. In a high-stakes environment like yours, a delay isn’t just an inconvenience; it’s a risk to your reputation. That’s why when things go wrong, they need to be fixed instantly.
Most awards platforms offer a help center and a ticket system and call it "support." Judgify goes further. Every plan includes direct access to a real support team. Pro and Enterprise customers get faster response times, more channels, and the option to have Judgify's team handle their entire program setup end-to-end through Professional Services.
Judgify is built to eliminate both problems
Whether you are launching your first program or managing a complex global awards process, Judgify ensures you are never left to figure it out alone.
our Features
Support Channels
Features ONE
Live Chat Support
Get immediate assistance through Judgify's live chat, available directly within the platform. Chat support is the primary support channel for free plan users and is also available to Pro and Enterprise customers alongside all other channels.
Why it matters
When an issue arises during a live submission window or active judging round, waiting for an email response is not an option. Live chat puts a real support agent one click away, at the moment you need them.
Features ONE
Email Support
Pro and Enterprise customers have access to direct email support with structured response time commitments. Response times are 6 to 8 hours for Pro plan users and 2 to 4 hours for Enterprise customers.
Why it matters
Email support provides a documented, trackable channel for resolving issues that require detailed back-and-forth or involve attachments, screenshots, and technical information. Defined response times mean you always know when to expect a resolution.
Features ONE
Phone Support
Judgify's support team can connect with Pro and Enterprise customers via phone, either by scheduling a call or by reaching out directly. Phone support is available globally, ensuring organizers in any region can access voice-based assistance when needed.
Why it matters
Some issues are resolved faster in a conversation than through a ticket chain. Direct phone access to Judgify's support team gives Pro and Enterprise customers the fastest possible path to resolution for complex or time-sensitive problems
Features ONE
WhatsApp Support
WhatsApp support is available to customers who have opted for Judgify's Onboarding or Professional Services packages. WhatsApp support is available every day of the week, including Sundays, making it the most always-on channel Judgify offers.
Why it matters
For organizers managing active programs across time zones or running programs on weekends, WhatsApp support provides a familiar, always-available communication channel that keeps assistance accessible even outside standard business hours.
Features ONE
Dedicated Account Manager
Customers who opt for Judgify's Professional Services package receive a dedicated account manager who handles onboarding, technical support, landing page setup, fee configuration, and ongoing program assistance throughout the engagement.
Why it matters
A dedicated account manager eliminates the friction of raising tickets and waiting for a generalist response. You have one point of contact who knows your program, your setup, and your requirements, making every interaction faster and more effective.
our Features
Onboarding and Professional Services
Onboarding Package
Judgify's onboarding package is designed for organizers who want structured guidance while retaining hands-on control of their program setup. The package includes:
Why it matters
For teams setting up their first Judgify program or transitioning from another platform, structured onboarding reduces setup time, prevents configuration errors, and ensures the program launches correctly.
Professional Services Package
Judgify's Professional Services package is a fully managed, end-to-end program setup service. Judgify's team handles the complete configuration of your awards program, including:
Why it matters
For teams setting up their first Judgify program or transitioning from another platform, structured onboarding reduces setup time, prevents configuration errors, and ensures the program launches correctly.
our Features
Self-Service Resources
Features ONE
Publicly Accessible Help Center
Judgify's help center is publicly available without requiring a login. It contains detailed documentation, step-by-step guides, and technical references covering every aspect of the platform, from initial setup through to advanced configuration.
Why it matters
A publicly accessible help center means organizers, judges, and entrants can find answers to common questions independently, at any time, without raising a support ticket or waiting for a response.
Features ONE
On-Demand Walkthroughs
Pro and Enterprise customers can request live walkthroughs of specific platform features or workflows. Walkthroughs are delivered on demand, tailored to the organizer's specific program setup and requirements.
Why it matters
Generic documentation does not always address the specific context of your program. On-demand walkthroughs give Pro and Enterprise customers direct access to a Judgify expert who can walk through exactly what they need, when they need it.
Features ONE
Onboarding Checklist and Setup Guide
Every Judgify customer has access to a structured onboarding checklist and setup guide that walks through every step of launching an awards program on the platform, from branding configuration through to judging setup and go-live.
Why it matters
A clear, structured setup guide reduces the time it takes to launch a program, prevents common configuration mistakes, and gives first-time organizers the confidence to get their program live without relying entirely on support.
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Support Response Times at a Glance
Plan
Chat and Email Response Time
Channels Available
Free
Within 24 hours
Live chat
Pro
Within 6 to 8 hours
Chat, email, phone
Enterprise
Within 2 to 4 hours
Chat, email, phone
With Onboarding or Professional Services
Direct access
Chat, email, phone, WhatsApp
our Features
How It Works
Choose Your Support Level
Select the plan and support package that matches your program's complexity and your team's capacity. Free plan users access live chat. Pro and Enterprise customers unlock email, phone, and faster response times.
Opt for Onboarding or Professional Services if Needed
Pro and Enterprise customers can add Onboarding for guided self-service setup, or Professional Services for complete end-to-end program configuration handled by Judgify's team.
Access the Help Center Anytime
The publicly available help center is always on. Browse documentation, guides, and technical references at any time without needing to contact support.
Request a Walkthrough When You Need One
Pro and Enterprise customers can request a live, on-demand walkthrough of any platform feature or workflow, tailored to their specific program setup.
Get Support When It Matters Most
Whether it is a live chat response during a submission deadline or a phone call before your judging round opens, Judgify's support team is available across six days a week, with WhatsApp support available every day for customers on Onboarding or Professional Services.
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Enterprise-Ready Support Infrastructure
Defined Response Time Commitments
Every plan comes with a clear response time commitment for chat and email support. Enterprise customers receive the fastest response times in the platform, with a 2- to 4-hour turnaround on all support requests.
Dedicated Account Manager for Professional Services Customers
Organizations on the Professional Services package have a single named point of contact responsible for their program setup, ongoing technical support, and configuration changes throughout the
Globally Available Phone Support
Phone support is available globally for Pro and Enterprise customers, with no regional restrictions. Judgify's team connects via scheduled call or direct outreach depending on the nature of the issue.
Structured Escalation for Complex Issues
For technically complex issues, Judgify's support team escalates to the dedicated technical support team, with screen sharing and remote assistance available where the complexity of the issue requires it.
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Trusted by Organizations Who Cannot Afford Downtime
Judgify is trusted by corporations, industry associations, government bodies, and academic institutions where the security and governance of participant data are held to the highest standard.
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Relied upon by global organizations running time-sensitive awards programs across multiple regions
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Used by program administrators who need fast, reliable support without navigating a generic ticket system
03
Chosen by enterprise teams who require a dedicated setup partner, not just a help center
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Before Judgify vs. After Judgify
Area
Before
After
Support Access
Ticket system with unpredictable wait times
Defined response times across chat, email, and phone
Program Setup
Self-configured with no guided assistance
Onboarding support or full end-to-end Professional Services
Weekend Support
No support outside business hours
WhatsApp support available every day with Onboarding or Professional Services
Enterprise Setup
Manual configuration by internal team
Dedicated account manager handling complete program setup
Self-Service
Generic FAQ pages
Publicly accessible help center plus on-demand walkthroughs
Faq’s
Frequently Asked Questions
What support channels does Judgify offer?
Judgify offers live chat for all plans, including free. Pro and Enterprise customers also have access to email and phone support. WhatsApp support is available every day of the week for customers who opt for Onboarding or Professional Services packages.
Do I get a dedicated account manager?
A dedicated account manager is available to customers who opt for the Professional Services package. The account manager handles onboarding, technical support, landing page setup, and fee configuration throughout the engagement.
What are Judgify's support hours?
Judgify's support team is available 24 hours a day, six days a week, excluding Sundays. WhatsApp support for customers on Onboarding or Professional Services packages is available every day, including Sundays.
Is the help center publicly accessible?
Yes. Judgify's help center is publicly available without requiring a login. It contains step-by-step guides and technical documentation covering every aspect of the platform.
What are the support response times?
Free plan users can expect a response within 24 hours via live chat. Pro plan customers receive a response within 6 to 8 hours via chat and email. Enterprise customers receive a response within 2 to 4 hours via chat and email.
Are on-demand walkthroughs available?
Yes, for Pro and Enterprise customers. On-demand walkthroughs are live sessions tailored to your specific program setup and requirements, delivered by a Judgify platform expert.
What is the difference between Onboarding and Professional Services?
Onboarding is a guided self-service package that includes assisted setup support via email, chat, and phone; live query resolution with a 6 to 8 business hour turnaround; and WhatsApp access. Professional Services is a fully managed end-to-end setup where Judgify's team configures your entire awards program, including landing page, categories, forms, judging rounds, judge assignment, public voting, reports, and white-label setup, where applicable.
Is WhatsApp support available on all plans?
WhatsApp support is available to customers who have opted for Judgify's Onboarding or Professional Services packages. It is available every day of the week, including Sundays.
Is onboarding assistance available on the free plan?
Onboarding and Professional Services packages are available for Pro and Enterprise customers. Free plan users have access to live chat support and the publicly available help center and setup guide.
Is phone support available globally?
Yes. Phone support is available globally for Pro and Enterprise customers. Judgify's team connects via a scheduled call or direct outreach depending on the nature of the issue.
Can Judgify set up my entire awards program for me?
Yes. Judgify's Professional Services package covers complete end-to-end program setup, including landing page configuration, category setup, submission form customization, judging round setup, judge assignment, public voting configuration, report generation, and white-label setup where applicable.
Contact Team
Get the Support Your Awards Program Deserves.
A great awards program is built on more than great software. It is built on the confidence that when you need help, help is there. Judgify delivers that confidence across every plan, every channel, and every stage of your program.
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