Onboarding
Onboarding, done right from day one
Get your program configured, branded, and ready to launch, guided every step of the way by a dedicated Customer Success contact.
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Our pricing
Onboarding by plan
Onboarding isn't one size fits all. Here's what's available at each level.
Plan
Onboarding
Basic
Not included. Self-serve setup, supported by help center resources.
Pro
Available as a paid add-on
Pro Unlimited
Available as a paid add-on
Enterprise
Included
Why onboarding matters
A program set up wrong in week one causes problems that follow you for the whole cycle: confusing entry forms, judging criteria that don't hold up under real submissions, and categories that need reworking mid-flight. Onboarding exists to prevent that. You get a dedicated Customer Success contact who has configured hundreds of programs and knows where the common mistakes happen, guiding you to a setup that works the first time.
What's included
A real person from our onboarding team, not a ticket queue.
Our team helps apply your brand assets to your program theme. (Standard theme styling; custom award and event landing page design is a deeper Professional Services offering.)
while you're getting set up.
Hands-on help configuring your program, entry forms, and judging criteria yourself, done right the first time.
4-hour turnaround during onboarding, faster than standard support.
If you want it, our team reviews your program before it goes live.
six-Step Process
How onboarding works
Kickoff call
Your Customer Success contact learns your program: type, timeline, and past pain points.
Account and branding setup
Your workspace is created and your theme is styled to your brand.
Guided configuration
You build out entry forms, eligibility rules, judging criteria, and scoring, with your Customer Success contact assisting at each step.
Training
Your team gets walked through the platform so you're confident running it independently.
Pre-launch check (optional)
Request a final review before you go live.
Go live
The program launches with your Customer Success contact still reachable.
TRUSTED BY AWARDS TEAMS WORLDWIDE
Why talk to us instead of just signing up
Judgify supports programs from single-category student competitions to enterprise-wide, multi-country awards. A short call helps you find the right plan, avoid paying for features you won't use, and get a straight answer on whether Judgify fits your program before you commit to anything.
running award and submission programs
12 years
programs launched on Judgify
8,000+
organizations supported across 60+ countries
200+
Award submissions processed
500K+
TRUSTED BY AWARDS TEAMS WORLDWIDE
Trust signals
12 years
running award and submission programs
8,000+
programs launched on the
Judge
200+
organizations supported across 60+ countries
ISO
27001 and PCI DSS certified, GDPR-compliant
99.9% uptime
Backed by AWS infrastructure with
Faq’s
Frequently Asked Questions
Does Judgify set everything up for us, or do we do it ourselves?
Onboarding is DIY with support. You configure your program, and your Customer Success contact guides you through it, including branding setup. If you'd rather have our team build the program for you end-to-end, that's handled through Professional Services.
How long does onboarding take?
Most programs are ready in a couple of sessions. Timing depends on your program's complexity and how quickly your team can move.
Do we need onboarding again if we run another program next year?
Onboarding is a standard step for each new program, since it's how we make sure setup stays correct as your program evolves. That said, we're happy to talk through what makes sense for returning teams and adjust where it's reasonable.
What happens if we're on Basic and want structured onboarding later?
Upgrading to Pro or above unlocks onboarding as an add-on, or it's included automatically on Enterprise.
How is onboarding different from ongoing support?
Onboarding is a structured, guided process focused on getting your first program live correctly, with a 4-hour priority response time. Ongoing support is available continuously afterward for troubleshooting and questions.
How is onboarding different from Professional Services?
Onboarding is DIY: you configure your own program with our team's guidance, including standard theme styling with your brand assets. Professional Services is different: your entire event setup, including custom award and event landing page design, is done for you by a dedicated team of professionals.
Contact Team
Ready to get your program set up right?
Whether you're on Pro or already on Enterprise, our Customer Success team is ready to guide you to launch.
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